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We are committed to answer the phone when you call,
so if you have questions about the tours or would like to book,
please call Terri 250.868.0611 or toll free 1.844.868.0611
or
e-mail: info@rootsandvines.ca

We look forward to hearing from you!


Please Note - the following information is to ensure a positive and seamless experience for you, our guest:​

​Payment:

Your reservation assumes release of liability, waiver of claims and assumption of risks and indemnity

Please ensure you solidify bookings of your guided tours (dates and times) with a credit card.

For payment, we accept cash and credit cards (Discover, MasterCard and Visa.)

We also accept Interac e-transfers. If you wish to use this option for your payment, please specify when booking and we will give you the details required for the transfer.

By submitting your credit card information, you are agreeing to the cancellation policy

Note: For corporate groups or groups of 10 or larger, we automatically include a gratuity (15%) for the tour guide, in the cost of the tour.

Cancellation Policy: 

Cancellation within 7 Days of departure- 50% charge

Cancellation within 72 hours or less of departure- 100% charge

Groups of 10 or more or private tours require a 50% non-refundable deposit at time of booking​

Bachelorette/Bachelor Groups:

Roots & Vines Tour Co. has the highest respect for our fellow members of the wine tour and tourism industry.  We do everything we can to partner with, honour and respect the businesses we visit, whether it is for wine or beer tastings, lunch reservations or a facility tour. We adhere to every policy and safety standard regarding attire, consumption and behaviour.

We expect that our guests will join with us to show the courtesy and respect we believe are key for everyone to have the best experience possible.

*With regards to drinking or having open alcohol in the vehicle, we are very strict about upholding the liquor laws in BC*
“Liquor in a container that has been opened or has a broken factory seal must not be readily accessible to anyone in a motor vehicle. Possession of open liquor in any private or commercial motor vehicle (such as a party bus or a limo) is illegal whether the motor vehicle is moving or not.”     http://Liquor law policy

If you have any questions regarding this, please give us a call at the office. 250.868.0611

Children:

In accordance with provincial legislation, only adults aged 19 and over are permitted to drink alcohol.
Children 12 and under are not permitted on our pre-arranged tours.

We can plan a private tour that includes families with children. Please inquire at the time of booking. Additional fees may apply.

Gift Certificates:

​Thinking of planning a special birthday/anniversary or want to give a gift to someone who is hard to buy for?

How about giving someone a unique experience to show your love and appreciation, rather than another tired old knick-knack?
We offer gift certificates for our any one of our Wine, Adventure or Culture tours.